Shipping policy

Thank you for choosing Wax It! Hair Removal System. We are committed to providing fast, reliable service to ensure your professional supplies arrive safely and efficiently.

Order Processing Times

  • Fulfillment Window: All orders are processed within 1–2 business days (excluding weekends and major holidays).

  • Order Cutoff Time: Orders placed after 2:00 PM EST will begin processing the following business day.

  • Order Tracking: Once your order has shipped, you will automatically receive a confirmation email containing your tracking details.

Shipping Rates & Delivery

  • Shipping charges for your order are calculated and displayed at checkout based on package weight, size, and shipping destination.

  • Delivery timeframes are estimates provided by shipping carriers and begin once the package leaves our facility.

Shipping Address Accuracy

  • Please double-check your shipping address prior to completing checkout.

  • We are not responsible for packages shipped to incorrect or incomplete addresses provided by the purchaser.

  • If a package is returned to us as undeliverable due to an address error, the buyer is responsible for any additional shipping costs required to reship the order.

Lost, Stolen, or Damaged Packages

  • Damaged Items: If your order arrives damaged, please take photographs of the outer packaging and contents immediately and contact our support team within 48 hours of delivery.

  • Delivered but Missing: If your tracking indicates "Delivered" but you have not received your parcel, please check around your premises and confirm with neighbors. If you are still unable to locate it, contact the shipping carrier directly or reach out to our team for guidance.

Questions?

If you have any questions regarding your shipment or order status, please reach out to us through our store contact page or email customer support directly at Support@waxitprohairremoval.com.