Refund policy

At Wax It! Hair Removal System, we stand behind the quality of our professional products. Due to the personal care nature of our hair removal supplies, we strictly enforce the following refund and return guidelines to maintain health, safety, and hygiene standards.

Hard Wax & Soft Wax Policies

  • Eligibility: Full-size Hard Wax and Soft Wax products are eligible for a full refund within 30 days of purchase, provided the items are unopened, unused, and in their original, untampered packaging.

  • Shipping Fees: The purchaser is responsible for all shipping costs associated with returns. This includes both the initial shipping cost to send the product to you and the return shipping cost back to our facility. Initial shipping fees are non-refundable.

Sugar Paste Policy

  • Final Sale: All Sugar Paste products (including Custom Sugar, Medium Sugar, and Soft Sugar Paste for Strip Sugaring) are FINAL SALE.

  • No Refunds: Due to hygiene standards and custom cooking formulations, we unfortunately cannot accept returns, exchanges, or issue refunds on sugar paste products.

Damaged or Incorrect Items

If your item arrives damaged in transit or you receive an incorrect product, please notify us within 48 hours of delivery.

  1. Take clear photos of the damaged item and original shipping packaging.

  2. Reach out to our support team with your order number and attached photos.

  3. We will evaluate the issue immediately and issue a replacement or solution at no additional cost to you.

How to Start a Wax Return

To initiate a return for an unopened Hard or Soft Wax product:

  1. Contact customer support with your order number and reason for return.

  2. Once authorized, ship the unopened item back to our return address using a trackable shipping service.

  3. Upon receiving and inspecting the package to verify it has not been opened or tampered with, your refund (minus shipping costs) will be processed to your original method of payment.